Privacy and Other Policies
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Alara Jewelry site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will notify you by email and then confirm the mailing address you provided. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Alara Jewelry site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
privacy on other web sites
order processing time
Most in-stock orders received before 2:00 pm Mountain Time will ship the same day, provided it is a valid shipping day for the chosen shipper. Most orders received after 2:00 pm Mountain Time will ship the next shipping day. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Alara Jewelry or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
out-of-stock artworksDespite our best efforts, there may be times when the product you have ordered is out-of-stock. We will notify you in such an event of an estimated ship date, at which point your may either continue with your order under "special order" conditions, or you may cancel your order.
loose diamond inspection policy
You can receive any loose diamond (usually only one at a time, but two at once can be a possibility) via USPS Express Mail for the purposes of inspection without committing to buy. You must pay for the diamond(s) prior to their shipping. To return it without purchase, contact us for your pre-addressed, prepaid airbill. You will be refunded the purchase price of the diamond(s) minus $150 for the round-trip shipping of each package valued at no more than $25,000.
loose gemstone inspection policy
You can receive any loose gemstone (usually only one at a time, but two at once can be a possibility) via USPS Express Mail for the purposes of inspection without committing to buy. You must pay for the diamond(s) prior to their shipping. To return it without purchase, contact us for your pre-addressed, prepaid airbill. You will be refunded the purchase price of the diamond(s) minus $150 for the round-trip shipping of each package valued at no more than $25,000.
Basically, most anything that goes wrong with a piece of jewelry after 3 months have passed is all about the behavior of the person wearing it. True manufacturing defects and design flaws will generally rear their ugly heads very early in a jewel’s life.
So, no—the wind did not bend your prong into that shape. A knock, blow, or squeeze did it; or the passage of time has worn away the metal so that it can no longer withstand minor physical force.
That said, we do excellent repairs. Also, a number of our designers prefer to do the repairs on their creations themselves. It allows them to see how their “children” are faring over time.
We are neither the cheapest nor the fastest where repairs are concerned. We are also neither the spendiest nor the slowest. But we are very good. At this time, we will only accept repair by mail of items that are purchased from us. If you are able to visit our gallery in person, we will repair jewelry from all sorts of sources.
Our queue for repairs is usually about 7 days to 3 weeks from the day we receive until the day we ship back to you, with 2 weeks being most typical. On occasion, repairs take longer due to needing unusual parts or supplies—but that is something about which you will be informed as we go along.
order acceptance policy
We certainly know how frustrating it is to order a supposedly "in-stock" item online, only to find out the item is actually not in stock, and will be drop-shipped from a supplier.
We do NOT list items available through drop-ship (less than 3% of our artworks) as being in-stock. We clearly indicate that they are drop-ship items, and list the estimated ship time.
We DO, however, have a busy and thriving brick-and-mortar gallery. And while we take very seriously our obligation to keep our inventory accurate in real time...we are, after all, human. So, yes--it might occasionally occur that our database isn't up-to-the-minute accurate regarding the availability of a particular artwork.
So, your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our ability to sell that item immediately. Alara Jewelry reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diner's Club, and JCB. We also accept Google Pay, Apple Pay, and PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
In the case of in-stock artworks, your credit card will be billed upon shipment of your order. In the case of special orders or custom orders, your credit card will be charged a 50% deposit at the time of order and the remaining balance when ready to ship.
money orders and checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Montana has no state sales tax. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Alara Jewelry shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Alara Jewelry shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Alara Jewelry shall immediately issue a credit to your credit card account in the amount of the incorrect price
This site may contain links to other sites on the Internet that are owned and operated by third parties, the operation of or content of which is not the responsibility of Alara Jewelry.
copyright and trademark notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Alara LLC (dba Alara Jewelry), Copyright © 2013-2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties