returns | exchanges
As explained above, returns and exchanges result in a re-stocking fee withheld from your refund or applied against your exchange credit.
With the exception of antique or repurposed estate jewelry, Alara does not sell used jewelry. And “used,” by our definition, means worn longer than for the purposes of checking a piece for fit and finish.
Nope, you really don’t get to borrow jewelry from us. Which is good to know, if you actually want to buy a piece of jewelry art, and you would prefer to know it didn’t spend all sorts of time being worn at charity fundraising balls or class reunions throughout the country...
So, all our artworks come with a “do not remove” tag. This tag is conspicuously fastened to every artwork, and simply prevents the practical wear of a piece. The removal of this tag disqualifies the piece for either return or exchange.
If you receive a piece and it is in any way damaged in transit, or you have reason to believe it is not the metal type and fineness we claimed, does not contain the type or quality of gem we claimed, or was otherwise misrepresented by our written word, you have 14 days to report that misrepresentation us, so that we can provide you with a prepaid airbill to return it to us. You will not be charged for this shipping, should we determine your findings are correct. The “do not remove” tag must be intact on the piece, and the item should be returned in the original inner packaging in which it arrived.
If you determine that you would like to return the piece, but there is no issue of damage upon arrival or misrepresentation, please contact us within 14 days of receipt (or within 14 days of the gift-giving date you specified at the time of purchase) for an RA# and a pre-addressed, prepaid airbill. Your in-house Alara account will be credited for all pieces with intact “do not remove” tags and original inner packaging, minus the cost of the return shipping to us. The pieces you select in exchange will be shipped without shipping charge.
Special order artworks, custom order artworks, altered/sized/engraved artworks are completely disqualified from exchange or return.