conditional free shipping
We know that our website has to go up against the "big boys” in the online jewelry world. That said, we know that none of the McJewelers offers the carefully curated collection of artisan jewelry that we do. We’re hoping you can recognize the intrinsic difference between our business model and that of a big box store.
There’s no denying that free shipping is a powerful incentive to purchase online. But we can also see that if our guests aren’t adequately equipped with information to help them decide if a piece is just right, we could get hammered paying for free shipping to Bangor, Maine and St. Augustine, Florida…and back again.
So, we offer far more information on our artworks than you would find just about anywhere. But most importantly, we offer LIVE help by phone seven days a week, so you can get every question answered before you pull the trigger.
The free shipping we offer under this program:
· USPS Express Mail (usually no more than 2 mailing days) in the case of orders $500 or greater
· USPS Priority Mail in the case of orders under $500 (usually no more than 3 mailing days).
If you require overnight shipping via Federal Express, you will pay the difference between the above-mentioned services and the service you choose. Those additional charges will be clear during the check-out process.
In the event that you want to return an item to us on which you received free shipping, we’re going to split the shipping expense with you.
If you ask to return a piece for refund for any reason, we provide you with a pre-addressed, prepaid airbill. When the piece arrives at our gallery, and it meets all the other criteria specified under “returns | exchanges,” we will charge a restocking fee equivalent to half of everything we spent on both the shipping to you and back to us. You will be refunded for the returned piece minus that restocking fee.
If you are returning a piece for exchange, we will also send you a prepaid airbill. In this case, your restocking fee will be equivalent to the shipping back to us, and you will be shipped your exchanged items with no shipping charge.
Our conditional free shipping program is only available within the United States.