We will ship any jewelry or gem over $100 at no charge to you, or personally deliver to your door in the local area.
The free shipping we offer under this program:
· USPS First-Class with tracking (usually no more than 4 mailing days) for orders with a total value of $300 or less.
· USPS Priority Mail with Insurance for orders with a total value of $301 to $5,000 (usually no more than 3 mailing days).
· USPS Express Mail with Insurance for orders with a total value over $5,000 (usually no more than 2 mailing days).
You may upgrade from one USPS service to another in the above list, or upgrade to FedEx Priority Express, by paying the difference.
If you ask to return a piece for refund for any reason, we provide you with a pre-addressed, prepaid airbill. When the piece arrives at our gallery, and it meets all the other criteria specified under returns | exchanges, we will charge a restocking fee equivalent to half of everything we spent on both the shipping to you and back to us. You will be refunded for the returned piece minus that restocking fee.
If you are returning a piece for exchange, we will also send you a prepaid airbill. In this case, your restocking fee will be equivalent to the shipping back to us, and you will be shipped your exchanged items with no shipping charge.
Our conditional free shipping program is only available within the United States.
We welcome all detailed questions on items prior to purchase. We would prefer to never charge a restocking fee! Please consider us a resource to help you with your jewelry selections, whether for yourself or for a gift.